Complete Systems:

30 DAYS FROM DATE OF INVOICE. 20% restocking fee. Must receive your return within the 30 days.

Drive Upgrade Kits:

15 DAYS FROM DATE OF INVOICE. $15.00 restocking fee, Must receive your return within the 15 days.

ALL RETURNS MUST HAVE A RMA AND NO RETURNS WILL BE ACCEPTED IF RECEIVED AFTER 30 DAYS (COMPLETE SYSTEMS)

15 DAYS (DRIVE KITS) FROM INVOICE DATE NO RETURNS WILL BE ACCEPTED IF RECEIVED AFTER 15 DAYS

Parts, Accessories and Software: NON RETURNABLE - NON REFUNDABLE/EXCHANGE ONLY
(For complete return policy see www.digitalrecorder.com)

All returns must be in original resale condition (packaging and accessories) If not in resale condition there is a an additional 20% restocking fee. Please use original shipping box. Please do not ship in retail box.

No refund on shipping charges. FREE Shipping does not apply to returns. Items will be charged full shipping on invoice.

We Strongly recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a traceable carrier that can provide you with proof of delivery.  Digitalrecorder.com shall not be responsible for items returned that are lost or damaged in transit.

If for any reason you are not satisfied with your purchase we will provide you a refund. Please follow the guidelines below.

• Please obtain a Return Material Authorization number (RMA#) by emailing returns@digitalrecorder.com
• Package product in original retail box including all packing material, user guides and manuals.
• Please use original shipping box. Please do not ship in retail box.
• Include a copy of original invoice.
• Ship pre-paid to address supplied to you on RMA.
• Allow 1 to 2 weeks for processing. Original shipping charges are not refundable.

We may refuse returns for the following reasons:

• No RMA# was obtained.
• Damaged product or packaging.
• Missing accessories or literature
• Missing UPC labels used for rebate purposes.
• Item not in resale condition
• TiVo or Replay system was activated
• Item shipped in retail box
• Retail box is damaged or written on

*Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 20% of the price paid for the recorder (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our Return Policy. Orders that are refused at the designated shipping address may incur a 20% restocking fee.

Our Price Protection Guarantee!! If you find a lower overall price on any of the items we sell we will match the price .

Shipping

How do you prepare your shipments?
Every DVR is shipped in it's own custom made heavy duty box.

Is All Your Shipping FREE?
Shipping is a FLAT RATE for Service Returns $1.40 per Lb. All On Line Orders are shipped $FREE UPS Ground. Next Day is $60.00 and Fed Ex 2-Day is $40.00 on over 15Lb Orders. SHIPPING IS NOT REFUNDABLE ON RETURNS. International Orders Pay Only Our Discounted Rates Through Fed-Ex and UPS.

Do You Ship International Orders?
YES, Please Call 1-605 284-2800 to get a rate quote

Who Pays For Insurance?
We Pay All Insurance Fees On Orders.

Why Can't I Order OnLine for International Orders?
For International Orders We Must Take Additional Steps To Process Your Order.

I Live In Australia, Can You Ship To Me?
We Have Experience Shipping To Most All Countries.

Who Pays The Import Taxes and Duties?
All Orders Are Shipped FOB, You Pay The Tax.

Will My Shipment Pass Customs?
Please Call Us For Details.

Do You Ship COD?
COD Shipments Are Not Available.

Who Pays The Shipping On Returns?
Customers are Responsible for Payment on All Returned Shipments.

If your query was not answered, please contact us @ 1-888-666-9306